Privacy Policy

Effective Date: January 1, 2026

Organization: The Ember Alliance, Inc. (501(c)(3) nonprofit, EIN: 41-2517019)

The Ember Alliance ("we," "us," or "our") is committed to protecting the privacy of our website visitors, donors, program participants, and community members. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our organization.

Information We Collect

When you interact with our website, we may collect the following information:

  • Contact Information: Name, email address, phone number, and mailing address when you submit forms, register for programs, make donations, or sign up for updates.
  • Donation Information: When you make a donation, your payment details are processed securely through Zeffy, our donation processing platform. Payment card information is handled entirely by Zeffy and is never stored on our servers.
  • Form Submissions: Information you provide through contact forms, rental inquiries, partnership inquiries, program registrations, and store update signups.
  • Usage Data: Pages visited, time spent on site, browser type, device information, and referral sources through standard web analytics.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process donations and issue tax receipts
  • To respond to inquiries, rental requests, and registration submissions
  • To send updates about programs, events, and organizational news (with your consent)
  • To improve our website, services, and user experience
  • To comply with legal and regulatory requirements applicable to nonprofit organizations

We Do Not Sell Your Data

The Ember Alliance does not sell, trade, or rent your personal information to third parties. We do not share your information for commercial purposes. Your data is used solely to support our nonprofit mission and to communicate with you about our programs and services.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • Encryption: Our website is served over HTTPS, and all form submissions are transmitted using encrypted connections.
  • Limited Access: Access to personal information is restricted to authorized personnel who need it to perform their duties.
  • Secure Hosting: Our website is hosted on Netlify, which provides enterprise-grade security infrastructure, DDoS protection, and automatic SSL certificates.
  • Payment Security: Donation transactions are processed through Zeffy's PCI-compliant payment infrastructure and are never stored on our systems.

Third-Party Services

We use the following third-party services to operate our website and programs:

  • Zeffy: For secure donation processing. Zeffy is a platform designed for nonprofit organizations and handles all payment card data. Zeffy's privacy policy governs how they handle payment information.
  • Netlify: For website hosting, form submissions, and site deployment. Netlify processes form data submitted through our website. Netlify's privacy policy governs how they handle this data.
  • Analytics: We may use standard web analytics tools to understand how visitors use our website. These tools collect aggregate, anonymized data about site usage patterns.

Each third-party service has its own privacy policy governing how they handle data. We encourage you to review their policies.

Cookies

Our website may use cookies for standard web analytics purposes only. Cookies are small text files stored on your device that help us understand how visitors use our website. You can set your browser to refuse cookies, though some features of the website may not function properly without them. We do not use cookies for advertising or tracking across other websites.

Children's Privacy

The Ember Alliance serves youth, and we take children's privacy seriously. We practice data minimization for participants under the age of 13 and do not knowingly collect personal information from children under 13 without verifiable parental consent.

Program registration for minors requires a parent or guardian's information. We collect only the minimum information necessary to operate our youth programs safely and effectively. Any information collected about minor participants is used solely for program administration, safety, and communication with parents or guardians.

If you believe we have inadvertently collected information from a child under 13 without parental consent, please contact us immediately at contact@theemberallianceinc.org so we can take appropriate action.

Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you
  • Correct: Request correction of inaccurate or incomplete information
  • Delete: Request deletion of your personal information from our systems
  • Opt Out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at contact@theemberallianceinc.org. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

The Ember Alliance, Inc.
Cynthiana, KY 41031
contact@theemberallianceinc.org